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New client consultations-

All consultations are conducted on Whatsapp. The reason for this, is for us to be able to determine the most suitable service for you. It will also include a discussion on the type of hair you would like. It allows you to ask any questions you may have regarding a service. Please read through our services before making an inquiry.

Please allow up to 24- 48 hours for a response

Consultations are answered between 10am- 7pm (Monday- Friday)

Please do not attempt to call us using the number provided on the WhatsApp platform as it it strictly for a message consultation. 

Booking

  • You must be over the age of 18 to book an appointment with us.
  • £40 non-refundable deposit
  • Confirmation email once booked
  • Please make sure to use any applicable discount codes BEFORE you complete your booking. Any discount codes will not be applicable after your booking has been completed.
  • Your appointment will be cancelled if you provide us with non- HUMAN HAIR/ synthetic hair.

If you proceed to book, you agree to these terms

Rescheduling 

  • You cannot reschedule less than 48 hours before your scheduled appointment. Your appointment will be cancelled.
  • You are allowed to reschedule your appointment once for free. After this , you will be charged £20 each time you choose to reschedule. You are allowed up to 3 reschedules.

If you proceed to book, you agree to these terms

Change of service

Please call,  email or message us (WhatsApp) if you would like to change your service. Please note that changes are subject availability.

If you proceed to book, you agree to these terms

Cancellations

  • If for whatever reason YOU choose to cancel your appointment, you will not receive a refund for your deposit.
  • If you cancel your appointment in less than 48 hours, you will be charged 50% of your remaining balance.
  • If we cancel your appointment, your deposit will be refunded if you choose not to reschedule (does not apply if cancellation was due to lateness or provided wrong hair etc).

If you proceed to book, you agree to these terms

Lateness 

  • All clients are given a strict grace period of 15 minutes. If you are more than 15 minutes late, your appointment will be cancelled. Your deposit will not be refunded. Please plan your journey accordingly. We have a waiting area for clients that do arrive early.

If you proceed to book, you agree to these terms

Plus one’s

  • You can bring one person above the age of 16 with you to your appointment- No infants or children

If you proceed to book, you agree to these terms

Do I need to provide my hair in advance?

No, you do not need to provide your hair before hand. Your lace will be bleached and customised on the day of appointment.

Can I bring a wig that has been previously customised/installed by myself or another hairstylist?

No, you can’t provide a wig that was previously installed/ customised by yourself or another hairstylist.

How should I prepare for my appointment?

If you book an appointment with a wash & blow-dry included, you need to arrive to your appointment with detangled hair, ready to be washed.

If you book an appointment without a wash & blow-dry you are required to arrive with freshly washed hair.

How do I know if my lace/ hair is meets the requirements?

Your lace meets the requirements if you put it to your forehead and it matches your skin tone or is lighter and is not dense.Your lace needs to be thin, thicker lace does not blend. If the lace is darker than your skin tone, it won’t be accepted. your hair meets the requirements if it is human hair and it doesn’t melt/ burn when heat is applied (180-230degrees). please test your hair beforehand.

 

If your hair does not meet the requirements, it will not be installed. click ” hair requirements” for more information.

Can I book a Microlinks appointment without having a consultation?

New clients would need to have a consultation with us for any treatments and services that require your hair to be left out. Please complete before booking to avoid cancellation.

Can I get my hair coloured and a texture release at the same time?

Unfortunately, you can’t get a colour and texture release done on the same day. You would have to have to get the texture release done first and then wait 3-4 days colouring your hair.

Can I get a texture release and hair extensions done on the same day?

Yes, please let us know in your consultation if you require hair from us.

What is the difference between a silk press and a texture release?

A silk press is a method of straightening your natural hair without any chemicals. simply done by using purifying, nourishing, conditioning shampoos, and hair mask then blow-dried and then straightened to achieve a smooth silky finish. A texture release is heat activated with amino acids and conditioning agents which penetrate the hair fibres which makes the hair super soft silky and shiny. it is also allowing the hair to be more manageable. Lasts 3-5 months depending on how many times you wash your hair